We aim to schedule appointments on the same day, especially if booked in the morning, and provide a comprehensive overview of our services for new patients. Please review our fees, patient forms and cancellation policies before booking.
Contact us for more information. Thank you for choosing us for your healthcare needs.
We are delighted to welcome new patients to our clinic. To ensure a seamless and efficient booking process, we kindly ask that you complete a few simple tasks before your first visit.
Please take a moment to fill out our New Patient Registration Form and submit it before your first appointment. This helps us to gather important information about your medical history, current health concerns, and contact details. It also saves you time on the day of your appointment, allowing us to provide prompt and attentive care.
When attending your first appointment, please bring your photo ID and Medicare card with you. If you have health insurance, you may also be asked to provide these details. Arriving on time for your appointment allows us to allocate the appropriate amount of time for your consultation and provide a smooth and efficient service.
We look forward to meeting you and providing exceptional care for your healthcare needs. If you have any questions or concerns, please don’t hesitate to contact us.
To ensure efficient scheduling for all patients, please notify us at least two hours before your appointment time if you need to cancel or reschedule. Canceling with less than two hours’ notice may result in a non-Medicare covered fee. Thank you for your cooperation.
Please keep your contact information up-to-date so we can provide you with timely medical care, appointment reminders, and accurate billing. To update any changes to your details, please contact our practice, and our friendly team will assist you. Thank you for choosing us for your healthcare needs.
Please keep your contact information up-to-date so we can provide you with timely medical care, appointment reminders, and accurate billing. To update any changes to your details, please contact our practice, and our friendly team will assist you. Thank you for choosing us for your healthcare needs.
At Fitzroy North Doctors, we have a system to ensure that pathology, imaging and other investigation results are received, reviewed by a doctor and appropriately followed up.
We strongly encourage patients to book an appointment with a GP to discuss their results, even if they have not received a telephone call or SMS from the practice.
IMPORTANT NOTICE
Patients are encouraged to actively follow up investigations that have been requested for them.
Please do not assume that no contact from the practice means that your result is normal.
If you develop severe or rapidly worsening symptoms or believe you are experiencing a medical emergency, do not wait for a test result or for Fitzroy North Doctors to contact you. Call 000 or seek urgent medical attention.
When your result is received by Fitzroy North Doctors, it must first be reviewed and appropriately actioned by a doctor or authorised clinician.
The practice does not routinely release or communicate newly received results before the responsible clinician has had an opportunity to review them and determine whether any clinical follow-up or action is required.
Reception staff may be able to confirm whether a result has been received, but they cannot advise whether it is normal or abnormal until the doctor has reviewed it and provided appropriate instructions.
We strongly recommend that you do.
A test result should not always be interpreted on its own. Your GP may need to consider the result together with:
• your symptoms;
• your medical history;
• your medications;
• previous results;
• other investigations; and
• the reason the test was requested.
A results consultation allows your doctor to explain the findings, answer your questions and arrange any further treatment, testing, medication changes or referrals if required.
Where clinically appropriate, a results consultation may be conducted by telephone or video telehealth, subject to Medicare eligibility requirements.
No.
Reception and administrative staff are not qualified to interpret clinical results or provide medical advice.
They may be able to tell you:
• whether a result has been received;
• whether it is awaiting doctor review;
• whether the doctor has provided follow-up instructions; and
• whether you should book an appointment.
They cannot tell you whether a result is “normal”, “abnormal”, or explain what a result means.
After reviewing the result, the doctor will determine the appropriate next step.
This may include:
• discussing the result with you at an appointment;
• arranging a telephone or telehealth consultation;
• requesting further testing;
• prescribing or changing medication;
• arranging a referral;
• arranging routine follow-up;
• contacting you urgently where clinically necessary; or
• determining that no further clinical action is required.
If a doctor determines that your result requires urgent or prompt follow-up, Fitzroy North Doctors will make reasonable attempts to contact you.
This may include:
• a telephone call;
• SMS;
• arranging an appointment;
• arranging further investigation or referral; or
• advising you to seek urgent medical attention.
No.
If you have had pathology, imaging or another investigation performed, we recommend that you follow up your results.
If you are expecting a result and have not heard from us, please contact the practice or book a results appointment with a GP.
Yes.
Patients may request access to health information held by Fitzroy North Doctors, including pathology, imaging and other investigation reports, in accordance with applicable privacy and health-record legislation.
Newly received investigation results are ordinarily processed through our clinical review system before being released by the practice so that a doctor has had an opportunity to review the result and identify any required clinical action.
We may need to:
• verify your identity;
• confirm that the result has been clinically reviewed;
• ask you to complete an appropriate request or authority form; or
• follow other applicable health-information access requirements.
Obtaining a copy of a result is not the same as receiving medical advice about what the result means.
If you would like your result explained, we strongly recommend booking an appointment with a GP.
Yes.
You may request that relevant information be securely provided to another healthcare provider.
We may require your consent or authority before releasing information to another person or organisation.
A result that falls within a laboratory reference range may still need to be considered in the context of your individual circumstances.
Your GP may need to consider:
• changes compared with previous results;
• your symptoms;
• medications;
• medical history;
• risk factors;
• other investigation results; and
• whether further monitoring or treatment is appropriate.
For this reason, the safest way to understand your results is to discuss them with a GP.
Fitzroy North Doctors is a bulk-billing GP practice.
Eligible GP consultations are bulk billed for patients with a valid Medicare card.
Where you meet the applicable Medicare requirements for telehealth and the GP considers telehealth clinically appropriate, your results consultation may also be conducted by telephone or video telehealth and bulk billed.
Please ask reception when booking if you are unsure whether you are eligible for a telehealth appointment.
Fitzroy North Doctors may receive pathology results, imaging reports, specialist correspondence, hospital correspondence and other clinical information.
Information received by the practice is managed through our clinical information systems and reviewed as appropriate.
If you would like to discuss information received from another healthcare provider, please book an appointment with a GP.
Please keep your contact details up to date
Please ensure that we have your current:
• mobile telephone number;
• email address; and
• residential address.
This is particularly important if a doctor needs to contact you regarding a result requiring follow-up.
